Conditions of Sale

Zanows' Conditions of Sale


These ‘Conditions of Sale’ of Zanows’ Concrete and Quarries Pty Ltd (ABN 86 610 940 648) will be effective from July 2016.

Definition and inconsistency

  1. In these Conditions of Sale:
    “Conditions” means these Conditions of Sale (including the Special Conditions applicable to
    the type of)
    “Company” means Zanows’ Concrete and Quarries Pty Ltd (ABN 86 610 940 648), and its related bodies corporate, (as defined in the Corporations Act 2001),
    “Customer” means the customer placing an order and any agent or representative of that customer.
  2. Placing of an order with the Company by the Customer for goods and/ or services indicates acceptance by the Customer of these Conditions for the provision of those goods and/or services. In the event of any inconsistency between these Conditions and any terms and conditions on the Customer’s order, the Customer agrees that these Conditions shall prevail.


Quotations and Prices

  1.  Quotations are open for acceptance by the Customer for 30 days from the date of the quotation.
  2.  All prices quoted are strictly Net of all discounts
  3. Prices are subject to change without notice
  4. All credit accounts: End of Month, plus 30 days.


Delivery and Surcharges

  1. All prices are for supply and/or delivery as applicable, during the Company’s business hours, Monday to Friday, unless otherwise quoted in writing. Work by the Company outside of these hours will incur a surcharge.
  2. Unless the quoted price is inclusive of delivery to a nominated delivery site, the Customer will be charged for delivery.
  3. A minimum load surcharge will apply for delivery of loads smaller than the minimum load size for delivery of each particular type of goods.
  4. A waiting time or hourly hire surcharge may apply when a delivery vehicle is unable to unload promptly and without delay upon arrival at the delivery site.
  5. Goods will be delivered to the roadside adjacent to the delivery site. If at the Customer’s request, the delivery vehicle leaves the road and enters the delivery site to unload, the Customer is responsible for providing suitable and safe access for the Company delivery vehicle and Company agents and contractors. In addition, the Customer agrees to indemnify the Company and its agents and contractors for all damage and injury to any person and to any public or private property which may result including any costs associated with enabling the delivery vehicle to leave the site, and the cost of any returned product as a result of the Customer failing to provide suitable and safe access to the delivery site.
  6. No responsibility is taken by the Company for damage done to property above or below ground level after leaving public carriageway.
  7. The Customer must be present at the delivery site and must sign the Company delivery docket to acknowledge that the products and quantities described on the delivery docket have been delivered and comply with the Customer’s order and that the Customer also accepts any applicable delivery surcharges.
  8. It is the Customer’s responsibility to sign for delivered material. If at the time of delivery no one is in attendance, materials will be deposited and the Customer will remain responsible for the goods.
  9. Where the Customer does not sign or is not available to sign the delivery docket, the signature of the driver on the delivery docket shall be prima facie evidence of delivery to the Customer of the products and quantities described on the delivery docket including any applicable surcharges.
  10. If the goods are delivered on pallets, the pallets remain the property of the Company. The Customer may be charged for such pallets but, in that case, the Company will give a credit when the pallets are returned in good condition.


  1. Unless prior arrangements for credit have been made, payment for goods and/or services is
    due in full before delivery. Where there is more than one load to be delivered, full payment
    must be made prior to delivery of all loads. Payment for surcharges must be made at the time
    they are incurred.
  2. Payment terms for all credit accounts are as advised to the Customer at the time the credit
    account is opened, being “Net 30 days” (meaning the Company must receive payment in full
    on or before the last working day of the month following the date of supply). Any variation to
    these payment terms must be agreed in writing by the Company.
  3. Acceptance by the Company of any late payment by the Customer exceeding the credit limit
    set by the Company shall not amount to a waiver by the Company of its right to payment
    “End of Month, plus 30 days” nor is it an agreement to provide credit other than in
    accordance with these Conditions.
  4. The Customer must pay the Company the cost of any bank fees arising from dishonoured
    cheques paid by the Customer to the Company, and must also pay an administrative charge
    and for any legal or other debt collection costs incurred by the Company in respect of
    overdue accounts.
  5. The Customer must notify the Company in writing within 7 days of any change in the
    beneficial ownership of the Customer.
  6. The Company may require the Customer to provide security for payment in a form
    acceptable to the Company prior to the supply of goods and/or services.
  7. The Customer is not entitled to withhold any payment by way of retention unless the terms
    and conditions of the retention are agreed to in writing by the Company prior to supply.
  8. The Company can vary or withdraw any credit arrangements at any time and without any
    liability whatsoever to the Customer or any party claiming through the Customer.
  9. Terms of trading accounts are strictly nett cash 30 days after end of month delivery. Should
    this invoice remain unpaid after the above period, discount will be revoked and interest at the
    rate of 1.4% monthly will be charged.
  10. The Company may charge the Customer interest on overdue amounts at the Reserve Bank
    of Australia’s large business variable indicator rate (Reserve Bank Rate). The effective
    1. Reserve Bank Rate will be changed twice yearly as follows:
    2. Reserve Bank Rate effective 1 April to 30 September = Reserve Bank Rate
    published for previous February;
    Reserve Bank Rate effective 1 October to 31 March = Reserve Bank Rate published
    for previous August.
  11. Where interest is charged, it will be calculated monthly on amounts outstanding from the date
    on which they were due and payable, until the Company receives full payment of the
    outstanding amounts.
  12. The Customer will become responsible for loss of or damage to the goods, except
    where the Company is at fault, immediately upon delivery of the goods to the nominated
    delivery site or the roadside adjacent to the delivery site or to a carrier nominated by the



  1. Goods supplied to the Customer remain the property of the Company until payment in full is
    received by the Company. The Customer acknowledges that until full payment is made, the
    Customer holds the goods as bailee of the Company and that a fiduciary relationship exists
    between the Customer and the Company.
  2. Until payment is made, the Customer shall hold the goods in such a manner that they are
    clearly identifiable as the property of the Company. The Customer acknowledges that if it
    sells any of the Company’s goods, it sells the goods as a fiduciary agent of the Company
    provided that such sales shall not give rise to any obligations on the part of the Company.



  1. If the Customer believes that the goods and/or services supplied do not conform with the
    order placed or that the price charged does not conform with the quotation given by the
    Company, the Customer shall notify the Company in writing as soon as practicable, detailing
    the way in which the goods or price do not conform.
  2. Failure to give such notification within seven days of the date of supply or date of invoice (as
    applicable) shall raise the inference against the Customer that the goods are in accordance
    with the order and quotation.
  3. The Customer shall be deemed to have accepted the goods as supplied if it fails to keep the
    goods in the condition they were in when supplied or declines a reasonable request from the
    Company to inspect the goods.


  1. For goods supplied to a Customer who is undertaking the installation of those goods, the
    Customer agrees to indemnify the Company against any liability the Company may incur as a
    result of the failure of the Customer to follow generally accepted good practice, or due to a
    lack of ability, expertise, or skill with the particular type of goods being installed.



  1. The Company warrants that the goods delivered are those specified in the delivery docket
    and the goods delivered are owned by the Company, are free from third party claims,
    undisclosed securities and are of acceptable quality as defined in the Australian Consumer
  2. All other conditions, warranties and guarantees which would be imported into these
    Conditions by statute are negated except to the extent that such negation is specifically
    forbidden by statute.
    Limitation of Liability for Breach of a Condition or Warranty
  3. Pursuant to sections 64A and 276A of the Australian Consumer Law the following clause
    applies in respect of any of the goods and/or services supplied under this contract which are
    not of a kind ordinarily acquired for personal, domestic or household use or consumption,
    provided that this clause will not apply if the Customer establishes that reliance on it would
    not be fair and reasonable.
  4. The Company’s liability in respect of breaches of expressed or implied conditions, and
    warranties and guarantees, other than the warranty as to title, undisturbed possession and
    undisclosed securities, is limited to
    1. where the Customer is a consumer (as defined in the Australian Consumer Law –
    “consumer”) any one of the following as determined by the Company: the replacement of the goods or the supply of equivalent goods; or the repair of the goods; or the payment of the cost of replacing the goods or of acquiring equivalent goods; or the payment of the cost of having the goods repaired or
    2. where the Customer has supplied the goods to a consumer: an amount equal to the
    lowest of the costs of the actions in paragraph a).
  5. The Company will not be liable for any damage arising out of or in connection with, special,
    consequential, direct or indirect loss, damage, cost, expense, harm or injury suffered or
    incurred as a result of such a breach unless such liability is mandatorily imposed on the
    Company by statute, notably the Australian Consumer Law.
  6. In addition to Australian Consumer Law, the limitations of the Company’s liability in respect of
    breaches of express or implied conditions and warranties as expressed in the previous
    clause shall be varied to the extent required to also limit the Company’s liability to the extent
    permitted by relevant State and Territory legislation covering sale of goods and consumer


Termination and Suspension

  1. If the Company is not satisfied as to the Customer’s ability to pay for the goods and/or
    services, it may suspend or terminate supply and shall not be liable in any way for any claim,
    damage, loss, expense or cost arising therefrom and all monies then outstanding by the
    Customer shall immediately become due and payable.
  2. These Conditions, the quotation (if any) and any other documents specified in the quotation,
    form the agreement between the Company and the Customer and any variations, alterations
    or additions must be acknowledged in writing by the Company.
  3. The Company may make partial deliveries of the goods ordered and invoice the deliveries
    separately. The supply of goods and/ or services in more than one delivery shall be subject to
    separate agreements for the sale of each delivery.



  1. In the event that it is held that one or more of these Conditions are not enforceable, the
    remaining Conditions shall apply.
    Force Majeure
  2. Unless otherwise stated in the quotation, penalties or charges for time delays by the
    Company will not apply; in the event that there is failure to deliver or any time delay in
  3. Commencement of site works or completion of site works due to weather, fire, labour dispute,
    strike or other cause whatsoever beyond the Company’s control or due to the inability of the
    Company to obtain raw materials from the source expected by the Company:
  4. The Company will not be liable for any loss or damage sustained by the Customer or
    by any other person by reason of any such delay or failure, and
  5. The Company will be entitled to suspend deliveries for such period as it may think fit or terminate the agreement immediately after suspending deliveries and shall not be liable for any loss or damage sustained by the Customer or by any other person by reason of such suspension or termination.


Privacy Policy

    1. Personal information provided by the Customer to the Company may be disclosed elsewhere within the Company. The Company will use this information to manage its business dealings with the Customer, for example:
      • to provide the Customer with the products or services the Customer has
      • to assess the Customer’s credit worthiness, where relevant;
      • to manage the Customer’s payments or accounts;
      • to inform the Customer of the Company’s products and services including by
        electronic means;
      • to comply with the Company’s legal obligations, and may supply the Customer’s information to contractors and advisers that help the Company to do this.


Special Conditions applying to the sale and delivery of Quarry Products

  1. When quarry products are sold by volume rather than weight, the volume will be determined by the loose uncompacted volume as measured on the delivery vehicle at the time of loading at the quarry.
  2. Upon request the Company will make the relevant quarry product available for inspection and sampling by the Customer prior to supply.
  3. If quarry products are returned at the Customer’s request, the Company reserves the right to charge for return cartage, handling and disposal costs.
  4. Unless otherwise agreed by the parties, quarry products covered by Australian Standard AS2758, will comply with this standard.




All rates are exclusive of GST

Normal Operating Hours

Monday to Friday – 5.00 am to 5.00pm Saturday – 5.00am to 11am

Not Applicable $10/m3 charge

Outside Hours Charge
Note: Rates are applied as “Loading time at plant”

Outside working hours times through negotiation

Price on application

Plant After Hours Service Fee
Note: Please ensure a minimum of 3 working days notice is given

Applies to all supply outside Normal Operating Hours


Excess Discharge Time
(Waiting Time)

Applies after 30 minutes on site.

$2.00/minute after the first 30 minutes

Distance Charge
Note: For details of the nominated zone, please contact Zanows’.

Applies to all deliveries outside a 15km radius.


Minimum Cartage

Note: For deliveries outside the delivery zone add $1.00/m3/km

Applies to loads less than 3.0m3 for maxis

$40.00 per undelivered m3 (or part thereof) less than 3.0m3

Manual Additions

All manual additions


Return Loads

Applies when unused product is returned


Environmental Disposal Fee


No Charge

Plant Delay Fees

Delays to the Zanows’ production process due to:
1. Changes to the agreed starting time, or
2. Changes to the agreed consumption rate, or
3. Holding trucks on site in excess of 60 minutes.

Zanows’ reserves the right to recover costs up to $5,000 per hour


Charges apply for requested testing to meet specification requirements.


Cancellation Fee

A fee will be charged when a pour is cancelled with insufficient notice. The deadline for notice is 3.00pm of the previous working day.

Pours < 75m3 $500.00
Pours > 75m3 $1250.00

* Please note, all surcharges and testing charges are in addition to the rate for concrete.

** All charges are subject to change without notice.


Exposed Aggregate Concrete

  • The pumpability of exposed aggregate concrete is not guaranteed and we recommend that alternate methods of placement be used (eg Crane and Kibble).
  • The raw materials used in the exposed aggregate range, are products of nature and therefore subject to variation in consistency, appearance, quality and texture. Any samples shown in brochures or at displays are indicative and illustrative only of the type of finish expected.
  • No guarantee of the product’s colour or textured finish is given or implied. Aggregates may also contain natural impurities such as ironstone, which may cause rust staining. To reduce the impact of these variations we recommend this product be sealed.


Coloured Concrete

  • For Quality Assurance purposes, coloured concrete containing colour oxides will only be batched and sold in whole cubic metre lots.


Waterproof Concrete

  • Zanows’ does not guarantee waterproofness or impermeability of concrete or any resultant structure when a specification calls for the inclusion into a mix of a permeability reducing admixture or water proof admixture treated concrete.


Shrinkage Specification

  • Shrinkage specification is based on laboratory test results as per AS 1012. Site testing could result in variations in the test results of up to ±150 micro-strain.


Contract Documents

  • Zanows’ reserves the right to negotiate all conditions contained in any contract/agreement documentation and until such negotiations have taken place Zanows’ Terms and Conditions of Sales, which have been included with this submission, will take precedence.

Payment terms and GST

  • Cash sales – payment required prior to delivery
  • Credit accounts – strictly net cash thirty (30) days
  • All rates are exclusive of the Goods and Services Tax (GST)


Raw Material Changes

  • Current industry supply constraints may require any submitted mix designs to vary without notice. Changes in the available quantities of Fly Ash, Cement, Sand and Aggregates may mean mix designs are modified in order to maintain the supply of concrete to your project and are therefore unavoidable. Our technical team will ensure mix designs are varied using raw materials with similar physical and performance characteristics complying with the relevant specification and performance standards.


Credit Card Payments

  • Zanows’ have the option for account customers to pay their invoices via credit card, this payment method will attract a surcharge (1.5% for MasterCard or Visa, 3% for AMEX)